Nexus Watch Business Benefits for E-Marketplaces

Minimise customer disloyalty
Poor site performance can make customers go elsewhere. This is obviously disastrous for all e-marketplaces. "Two thirds of customers said they would go to a competitor's website if the first site they visited was down" - HP Services research, Network News 3 Oct 01.

Protect your company's image
Poor site performance can seriously damage customer opinion. Nexus Watch monitors your site in the same way that your customers do - from multiple points on the Internet. Be the first to know the true customer experience, and tackle problems as soon as they occur.

Protect investor relations
Investors in technology companies are justifiably nervous about the financial and technical performance of their companies. Using Nexus Watch will at least help to prevent those critical reports about technical performance that can damage reputation and ultimately, share price.

Reduce the burden of your operations team
Nexus Watch monitors your site 24 hours a day, 7 days a week, so you don't have to. Alerts can even be integrated with your fault management system. Talk to one of our consultants to find out how.

Gain compensation from ISP for non-compliance with SLA
Nexus Watch provides reports that can be used to check whether the ISP that hosts your e-marketplace is conforming to their service level agreement (SLA). These can often be used to claim back compensation. The reports can be generated because of the special way that Nexus Watch sends simultaneous requests via multiple paths.

Check that 'punch-out' connections are working
Ensure that all of the connections to your partner sites are working as they should. Verify the operation of special features such as reverse auctions Features such as reverse auctions and catalogues are central to the operation of most e-marketplaces. Nexus Watch can monitor that the features are working as they should.

Discover hacked web pages
Nexus Watch can monitor for unauthorised changes in your web pages. Don't fall prey to e-graffiti!

Stand out from the competition
Give your members peace of mind that your systems are working correctly by issuing them with your Nexus Watch reports.

Reduce unnecessary technology costs
Nexus Watch will highlight where the bottlenecks are, so that upgrade decisions can be made intelligently without wasting time and money.

Earn profits by selling Nexus Watch subscriptions
Your members will undoubtedly benefit from using Nexus Watch on their own systems. Become a Nexus Watch partner, as well as a user, to gain profits from reselling subscriptions.

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