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Nexus
Watch Business Benefits for E-Tailers
Minimise
losses due to e-business system failures
Nexus Watch sends alerts if your site is not functioning correctly,
allowing you to quickly instigate corrective action. You can
set the performance thresholds and error settings that suit
your business. Alerts can be sent to a list of people via
any combination of email, pager or mobile phone text message.
Minimise customer disloyalty
Poor site performance can make customers go elsewhere. Many
might not come back for a long time, if at all! "Two thirds
of customers said they would go to a competitor's website
if the first site they visited was down" - HP Services research,
Network News 3 Oct 01.
Protect your company's image
Poor site performance can seriously damage customer opinion.
Nexus Watch monitors your site in the same way that your customers
do - from multiple points on the Internet. Be the first to
know the true customer experience, and tackle problems as
soon as they occur.
Protect investor relations
Investors in technology companies are justifiably nervous
about the financial and technical performance of their companies.
Using Nexus Watch will at least help to prevent those critical
reports about technical performance that can damage reputation
and ultimately, share price.
Reduce the burden of your operations team
Nexus Watch monitors your site 24 hours a day, 7 days a week,
so you don't have to. Alerts can even be integrated with your
fault management system. Talk to one of our consultants to
find out how.
Gain compensation from ISP for non-compliance with SLA
Nexus Watch provides reports that can be used to check whether
the ISP that hosts your e-business services is conforming
to their service level agreement (SLA). These can often be
used to claim back compensation. The reports can be generated
because of the special way that Nexus Watch sends simultaneous
requests via multiple paths.
Check that 'punch-out' connections are working
If your e-business system relies on data passed from a partner
company (such as supplier prices for example), ensure that
those connections are working correctly.
Discover hacked web pages
Nexus Watch can monitor for unauthorised changes in your web
pages. Don't fall prey to e-graffiti!
Reduce unnecessary technology costs
Nexus Watch will highlight where the bottlenecks are, so that
upgrade decisions can be made intelligently without wasting
time and money.
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